If Safari can’t open a website

There are several reasons that Safari may not be able to open a website. If you can’t view a website, try these suggestions.

Check the webpage address

  • Make sure you have the correct address for the webpage and that you typed it correctly.

  • Try entering “/index.html” at the end of the address.

Empty the cache and reset Safari

  • To empty the cache, press Control-Alt-E and click Empty. Then press Control-R to reload the page.

  • If emptying the cache doesn’t work, choose Action menu > Reset Safari and click Reset, and then try again to open the page. (The Action menu is near the upper-right corner of the Safari window, and looks like a gear.)

Note:Resetting Safari deletes your browsing history and other information. To learn more, see:

Check your proxy settings

If your computer or network is protected by a proxy or firewall, be sure your network and Internet settings are correct in the Control Panel. Incorrect settings can prevent Safari from connecting to some websites.

Contact the website’s owner

  • The webpage may prevent users from accessing the page using Safari. Check with the website owner to find out for sure.

  • Check to see if the first part of the address, which identifies the Internet protocol (such as http or https), is nonstandard. If it is nonstandard, Safari can’t open it.

  • Ask the website owner if there’s a problem with the web server’s configuration.

Use the latest version of Safari

For information on updating your software, see:

If the webpage still won’t open, report the problem by opening the Action menu near the upper-right corner of the Safari window (looks like a gear) and choosing “Report Bugs to Apple.”

If Safari can’t open a website