If Safari can’t open a website
There are several reasons that Safari may not be able to open a website. If you can’t view a website, try these suggestions.
Check the webpage address
-
Make sure you have the correct address for the webpage and that you typed it correctly.
-
Try entering “/index.html” at the end of the address.
Empty the cache and reset Safari
-
To empty the cache, press Control-Alt-E and click Empty. Then press Control-R to reload the page.
-
If emptying the cache doesn’t work, choose Action menu > Reset Safari and click Reset, and then try again to open the page. (The Action menu is near the upper-right corner of the Safari window, and looks like a gear.)
Note:Resetting Safari deletes your browsing history and other information. To learn more, see:
Check your proxy settings
If your computer or network is protected by a proxy or firewall, be sure your network and Internet settings are correct in the Control Panel. Incorrect settings can prevent Safari from connecting to some websites.
Contact the website’s owner
-
The webpage may prevent users from accessing the page using Safari. Check with the website owner to find out for sure.
-
Check to see if the first part of the address, which identifies the Internet protocol (such as http or https), is nonstandard. If it is nonstandard, Safari can’t open it.
-
Ask the website owner if there’s a problem with the web server’s configuration.
If the webpage still won’t open, report the problem by opening the Action menu near the upper-right corner of the Safari window (looks like a gear) and choosing “Report Bugs to Apple.”