If a webpage doesn’t open
There are several reasons a webpage might not open in Safari. If you can’t open a webpage, try these suggestions.
Wait a moment, and then try again
The website may be temporarily unavailable.
If the page still won’t open, quit and restart Safari, and then try again to open the page.
Empty the cache and reset Safari
To empty the cache, press Control-Alt-E and click Empty. Then press Control-R to reload the page.
If emptying the cache doesn’t work, choose Action menu > Reset Safari and click Reset, and then try again to open the page. (The Action menu is near the upper-right corner of the Safari window, and looks like a gear.)
Note:Resetting Safari deletes your browsing history and other information. To learn more, see:
Check your Internet connection
To see if you’re connected to the Internet, check another application, such as your email application.
If you connect to the Internet using a corporate or enterprise network, the network may have a firewall that prevents you from opening the webpage. Contact your network administrator for help.
Check the webpage address
Make sure you have the correct address for the webpage and that you typed it correctly.
Try entering “/index.html” at the end of the address.
If you are opening a webpage using a Bonjour address, make sure the page is on the same local area network (subnet) as your computer.
Contact the website’s owner
The webpage may prevent users from accessing the page using Safari. Check with the website owner to find out for sure.
The link to the page you’re trying to open may attempt to open a file in another application. If the file or application isn’t available, you’ll get a message saying Safari can’t open the URL or file.
If the webpage still won’t open, report the problem by choosing Action menu > “Report Bugs to Apple.” (The Action menu is near the upper-right corner of the Safari window, and looks like a gear.)